Return & Exchange Policy

The Muslimah Collections is owned and operated by SS Express Imports & Exports Inc.

General Policies 

• Non-Refundable Shipping Fees: All shipping fees, including return costs, are non-refundable. 

• Taxes: Prices on our website exclude taxes. Any applicable sales tax will be calculated at checkout and shown on the Order Summary page. 

• International Orders: Customs fees, duties, and taxes for deliveries outside Canada are the customer’s responsibility. International shipping costs and sales taxes are also non-refundable. 

Refunds and Exchanges 

• Addresses Outside of Canada
  All international orders are final sale and are not eligible for returns or exchanges. No exceptions are allowed unless an item is defective, in which case we will offer compensation or a replacement.
• Returns: We do not process returns, only exchanges.
   

  If you wish to return an item, please note the following conditions:

  * Customer Responsibility : If a customer returns an item due to personal preference—such as not liking the style or fit—and the item is not defective, it is the customer's responsibility to cover the return shipping costs.

  Return Window: You have 14 days from the date of receipt to return your item. Returns must be sent using a *traceable courier*. We are not responsible for any items lost in transit.

  Item Condition: All returned items must be in sellable condition, free from stains, smells, or signs of wear, and must be returned in the original packaging. Refunds are subject to inspection and approval based on the condition of the returned item.

  Processing Time: Please allow 7–10 business days for your refund to be processed once the item has been received and approved.

  Final Sale Items: Items marked as Final Sale, Sample Sale, Clearance Sale, or otherwise indicated as non-refundable are not eligible for return or refund under any circumstances.

• Exchanges: Accepted within 14 days of purchase for items in original condition and packaging, subject to stock availability. Customers cover shipping costs for exchanges due to reasons like size, color, or change of mind. 
• Defective Items: If an item arrives damaged, contact Customer Support (customerservice@muslimah-collection.com) with a photo. We’ll replace it if stock is available. 
• Final Sale Items: Sample sale items and all sales outside Canada are final, except for defective products.
• Exclusions: Headwear
  For health and hygiene reasons, items worn directly on the head or face—such as hijabs, kufis, keffiyehs, and iqals—are final sale and not eligible for exchanges, except in cases of defects.
  
  STEPS FOR EXCHANGE
  
  
  
  1. Please send back the item(s), in the original condition with the invoice to our address. If a product is sent to our facility for an exchange, and it has defects or odors, it will be deemed ineligible for exchange and customer will have to take the product back.
  2. Please write at the back of the invoice, a note that says what you would like to exchange it for. 
  3. Based on the availability of the item that you wish to exchange with, we will email you a shipping invoice so that you can pay for the shipping cost to send it to you. (Shipping costs for exchanges are covered by customers).
  4. Once the shipping cost has been paid, we will ship out your parcel in sha Allah.
  
  Return Address:
  787 Warden Ave Unit 3, Scarborough, Ontario, M1L 4C2, Canada
  
  Important Note:
  We recommend using a traceable postal carrier for all returns. We cannot be responsible for packages that are not received if sent without tracking. All original shipping costs, including those for returns, are non-refundable